Return & Exchange Policy: In Stock Items
If you are not 100% satisfied with your purchase, you can either return your order for a refund or exchange it for something else, for up to 60 days from the delivery/pickup date. Following are the specific time periods of our return and exchange policy:
- Up to 30 days from the delivery/pickup date a minimum of 5% restocking fee or exchange / store credit
- Between 31-60 days from the delivery/pickup date Full refund or exchange less a minimum of 10% restocking fee
Return & Exchange Policy: Drop Ship Items / Online Swap Meet Items
Drop Ship Items and Online Swap Meet items are not eligible for return.
Items Not Eligible For Returns:
*Open-box electrical & special-order/custom-order components are not eligible for returns along with drop ship and Online Swap Meet items as stated above.*
Refunds (if applicable)
Once your return arrives at our warehouse, please allow 3-5 business days for proper inspection, processing, and refunds to be issued. Please note; we will release your funds as soon as the return process is completed, but your financial institution can hold funds for 1-5 business days after we release them.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Tone@BowtieFamily.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us at 916-767-2989 and send your item to: Bowtie Specialties, 7846 Fair Oaks Blvd #D Carmichael, CA 95608, United States.
Warranty
Bowtie Specialties is not responsible for any labor charges associated with a defect, a failure or improperly installed component. The installer will be liable to inspect and review all components before the installation process. If a defect is found, we will work with the manufacturer directly to have it replaced.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Bowtie Specialties, 7846 Fair Oaks Blvd #D Carmichael, CA 95608, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
